Frequently asked questions

How can we help you?

1. How do I place an order on ?

-Select the size of the product you wish to buy
-Add the product to your shopping bag by clicking on “Add to Basket”
-Go to your shopping cart and click on “Checkout”
-Provide your Shipping and Billing Address – Select the payment method by clicking on “Prepaid” or “Cash on Delivery”
-Confirm payment and your order will be placed.

2. Do I need to create an account to place an order?

No, it’s not necessary to create an account if you wish to place an order. You can simply provide your shipping and billing details, select the payment method and place an order.

3. Why have I not received my order yet?

In rare situations, orders may get delayed due to courier or shipment issues or due to COVID-19. We will keep you updated through calls or emails on the status of your orders. You can also call or email us to check on your orders.

4. Do I need to pay any delivery or courier charges for my order?

There is courier or delivery charge applicable for orders below and on the amount ₹999. We have free shipping for all orders placed above ₹999.

5. How can I track my order?

We will send you tracking details once your order is shipped from our warehouse. You can go to the courier partner’s website and track your order with the given unique AWB number.

6. How do I return my product?

If you are not happy with your purchase, you can just call or email us within 30 days of delivery and we will arrange a return for your order. T&C apply.

7. How soon can I receive the refund of my order?

We will initiate refund once your product returns to our warehouse and the quality check is done. It usually takes up to 5-7  business days for prepaid and 7-10 business days for COD order to reflect the amount to your bank account.

8. How do I cancel my order?

Yes, as long as the package has not been shipped from our warehouse the order could be cancelled on the My Account section under Order details. If your order has been already shipped then cancellation will not be possible. However, you can initiate a return once you have received the order as long the product is unused and is in compliance with our return Terms & Conditions.

9. My order was COD, how will I get my refund amount?

We will send you an email asking for your bank account details once we receive the product at our warehouse. You will receive the amount to your bank account within 7-10 business days once the refund is initiated.

10. How can I figure out the correct size for me?

You can refer to our Size Guide which is available on the product page.

11. Size is not available now, how long do I need to wait?

We cannot provide any specific timeline for the availability of the size. You can add the product to your wishlist by clicking on the button next to “Add to Basket”. We will notify you whenever the size is available in future.

12. How do I pay for my order?

There are multiples ways you can pay for your order

  • Cash On Delivery
  • Credit Card
  • Debit Card
  • Net Banking
  • Wallet
  • UPI
13. Is it safe to place an order with my credit/debit card?

Yes, all our payments are secured . Any details provided by you during transaction are completely safe with us. Please refer to our Privacy Policy to know more.

14. There was a payment failure while placing my order, what should I do?

If the amount has been deducted from your back account then we would request you to wait for 24 hours as it’s usually credited back to your account. If you do not receive the amount within 24 hours, call or email us with your bank account statement and we will help you further.

15. Can I get my order delivered to multiple addresses?

Your order can be delivered to only one address. If you wish to send products to several addresses, please place separate orders for each address.

16. Do you ship internationally?

No, currently we do not have the facility to ship products internationally.

17. Delivery is not available on my address, what should I do?

We would request you to check again after some days as we are trying to add more pin codes to our deliverable address list. Anyhow you can mail us your order request with your address and contact details, as per the availability , we will try & figure out  for you.

18. How do I return my order?

Normally we arrange a reverse pickup for every return. However at times we are unable to do so due to unavoidable issues. In that case, you can return your order through courier. Refundable amount for self-shipping is Rs 100 only.